Pleine de pepi…tes de chocolat?

Merci tisarge!

Rupert Murdoch has said he's happy with the "encouraging number of people subscribing at a good price" for the online editions of his Times and Sunday Times of London, which went behind a paywall two months ago.

But online advertisers aren't happy with him.

The Independent's Ian Burrell reports (emphasis our own):

Faced with a collapse in traffic to thetimes.co.uk, some advertisers have simply abandoned the site. Rob Lynam, head of press trading at the media agency MEC, whose clients include Lloyds Banking Group, Orange, Morrisons and Chanel, says, "We are just not advertising on it. If there's no traffic on there, there's no point in advertising on there." Lynam says he has been told by News International insiders that traffic to The Times site has fallen by 90 per cent since the introduction of charges. "That was the same forecast they were giving us prior to registration and the paywall going up, so whether it's a reflection on reality or not, I don't know."

He warns that newspaper organisations have less muscle in internet advertising campaigns than they do in print. "Online, we have far more options than just newspaper websites – it's not a huge loss to anyone really. If we are considering using some newspaper websites, The Times is just not in consideration."

Even publicists don't want to deal with the paper anymore, and its journalists are getting annoyed about losing scoops and readers:

Publicists have told me that clients are increasingly reluctant to give interviews or stories to The Times, on the grounds that they would not be made freely available via search engines. Dan Sabbagh, a former media editor at The Times who now runs the media website Beehive City, says News International journalists are frustrated by the decline in their audience.

How will Murdoch turn this thing around?

Read more at The Independent >>

Join the conversation about this story »

See Also:

• The Paywall: Will Good Writing Save Murdoch?
• Murdoch Finally Puts Money Where Mouth Is -- Blocks Google From Indexing London Times Articles!
• Rupert Murdoch Really Does Love Those iPads, Thinks London Times' Paywall Is "Going Well"

We would love for you to join us, so we’re giving away passes to BlogWorld. To enter, answer the following question — “What is the future of blogging?” — in the comments below. Readers with the best answers will win one of five “full access” tickets to BlogWorld, which includes MashBash. Winners are invited to attend this industry celebration where the online world comes together to meet, relax and make important business networking connections.

Date: Friday, October 15
Time: 8:00 p.m.-10 p.m.
Location:Haze at Aria. 3730 Las Vegas Boulevard, Las Vegas, NV.
Tickets: Must have BlogWorld Badge to enter.

• Simply click the “Like” button on our Facebook Page (below).
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Please use your real identity so that we may contact you via e-mail, Twitter or Facebook to let you know that you’ve won and how to redeem your prize.

BlogWorld & New Media Expo in Las Vegas on October 15-16: “Join us at the World’s Largest New Media event and learn about Content Creation, Distribution and Monetization strategies, step-by-step techniques and bleeding-edge tools from the most successful Bloggers, Podcasters, Social Media Pro’s, Internet TV and Radio Content Generators and New Media Marketing Pro’s! From the premier educational sessions at the Social Media Business Summit and BlogWorld Conference, to the resource-rich New Media Expo, to Amazing Networking events…it’s One economical trip, One weekend, One Big Show you can’t afford to miss!”

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With another long hot American summer coming to a close, many students are scrambling to get back into “learning mode” before school starts. One of the simplest ways to ease that transition is with podcasts. Whether your passion is American History or Algebra, there’s probably an educational podcast out there for you.

While these programs probably won’t mirror your lesson plan, they will explore topics covered in class. Below is a sampling of some of the exceptional podcasts that both teach and entertain. Best of all – they’re free. Read on for your “2010 Downloading Curriculum.”

Radiolab investigates some of world’s most intriguing scientific questions in a unique conversational format. Recent episodes have examined the importance of words in human development and time. First time listeners will probably notice that the show also just sounds different.

Before becoming a radio producer, Jab Abumrad, one of Radiolab’s creators, was as an experimental musician. Abumrad’s passion for ProTools is apparent in the show’s textured soundscape, which is layered with a variety of sound effects and quick edits. Perhaps the show’s only downside is its frequency. There are only a handful of episodes every season because one Radiolab episode requires months to produce.

Outlet: WNYC, New York City’s Public Radio Station
Time: An Hour
Frequency: 5-6 every season

Additional Listening: The Naked Scientists Podcast

In Dan Carlin’s Hardcore History, Carlin, a veteran journalist turned podcaster, dissects the textbook version of events. In shows that often run over an hour, the host passionately retells some of history’s best stories.

Hardcore History has become one of the most downloaded podcasts on iTunes, and Carlin’s widespread appeal can also be attributed to his insight. One podcast asked, “Could widespread child abuse in earlier eras explain some of history’s brutality?” Another show was based off the question, “Does the toughness of peoples play any role in history?” Don’t let the name fool you; all material is appropriate for younger listeners.

Outlet: Dan Carlin
Time: 1 – 1 1/2 hours
Frequency: 5-6 every year

Additional Listening: Stuff You Missed in History Class

Planet Money is NPR’s podcast on global economics and business. Initially created by veteran public radio reporters Alex Blumberg and Adam Davidson to explain the recent financial crisis, the show quickly became one of the most popular and praised podcasts available.

Planet Money’s success lies in how it tackles complex subjects with great storytelling. A financial instrument like a Collateralized Debt Obligation (CDO) may sound impossibly boring, but Planet Money routinely makes these types of things the heart of a thrilling narrative. The team continues to explore the financial collapse, but they’ve expanded their scope to include all aspects of the global economy.

Outlet: NPR
Time: 15-30 minutes
Frequency: Twice a week

Additional Listening: Freakanomics Radio

Disclosure: The author interned at NPR.

For those of us who couldn’t make it through Wuthering Heights, Cliff Notes Cramcast would have been a lifesaver. This free podcast reviews some of the stuff you need to know for the big test and does it in three to four minutes. Of course, these podcasts can’t cover every detail. To do that, you would — you know — need to read the book.

Outlet: Cliff Notes
Time: 15-30 minutes
Frequency: Twice a week

Additional Listening: Grammar Girl Quick and Dirty Tips

The Internet is full of podcasts that cater to students learning foreign languages. For those interested in the major European languages, Radio Lingua is a good bet. Another reliable hub is Open University, which in addition to the European languages also has a set of Mandarin podcasts. These outlets are mainly for beginners or students who need a quick review. Both are rated highly on iTunes by users.

Outlets: Radio Lingua and Open University
Time: 15-30 minutes
Frequency: Lesson plan

Additional Listening: Other reliable podcasts include Discover Spanish and Learn French.

For those of us who struggle to calculate a 15% tip, The Math Dude’s podcast is a must-listen. Every week, affable nerd Jason Marshall explains basic concepts like how to calculate the area of an object or how to add faster. When Marshall isn’t podcasting, he researches “infrared light emitted by starburst galaxies and quasars” at Caltech, which just means his left-brain knows what’s up.

Outlet: Quick and Dirty Tips
Time: About 7 minutes
Frequency: Weekly

Additional Listening: Mathgrad.

Every Sunday, comedians Andy Zaltzman and John Oliver recap the week’s events in The Bugle, a satirical podcast that is easily one of the funniest listens on the Internet. Think an audio version of The Daily Show, where Oliver is also a regular. The Bugle’s focus tends to be on the biggest international news, but the duo’s separate locations – Zaltzman in London and Oliver in New York City – ensure a focus on the English-speaking world’s antics. Although the pair has a leftward slant, there are no sacred cows. The Bugle even takes aim at itself in its tagline: “An audio newspaper for a visual world.”

Outlet: The Times (UK)
Time: 30 minutes
Frequency: Weekly

Additional Listening: NPR News, BBC World Service

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Image courtesy of iStockphoto, mattjeacock

More About: back to school, cliff notes cramcast, current events, dan carlin, economics, education, english, foreign language, history, itunes, math, planet money, podcast, podcasts, radio lingua, radiolab, Science, the bugle, the math dude

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Infographics at their best are more than just pictures — they can provide new understandings, succinct summaries, or just plain old fun.

In that respect, reading newspaper archives isn’t the only way to get a deeper understanding of current events. Infographics can help us get a better grasp on what’s going on.

Check out these 10 visualizations to learn more about the news with a quick look.

Last month alone, Google acquired social-search service Angstro, visual shopping search engine like.com, and social currency company Jambool. Google has been on an acquisition binge for some time, and it’s getting tricky to keep track of its appetite.

This graphic shows a timeline of Google’s activity in three categories: “Building Revenue Streams,” “Cutting Competition,” or “A Little of Both.”

The campaign for gay marriage has passed a multitude of milestones over the last decade. Unfortunately for those trying to keep track of them, the victories and setbacks vary drastically by state. Decisions are reversed and in some cases overturned by higher courts, which makes progress hard to track.

This map from the LA Times shows the status of gay marriage in each state by month. Click on a state for its most recent ruling or watch the country change from being legally similar in its treatment of same-sex couples in 2000 to sharply divided in 2010.

The frequency and fatality of IEDs (homemade bombs) in Afghanistan was highlighted when WikiLeaks published more than 90,000 secret documents about the Afghan war. Anti-war activists published this illustrative video that includes all of the incidents reported in these leaked documents.

On April 20, an explosion on a BP drilling rig started what has become the largest accidental oil spill in history. Despite numerous strategies that were deployed to plug the leak, it wasn’t capped until July 15.

This video graphic by New Orleans online newspaper NOLA wraps timeline, graphic, and cumulative damage data into one easy-to-digest piece of media.

The CIA World Factbook has always been a great resource for putting news stories into the context of their geographic location. But now it’s also easy to get the information at a glance.

The World Factbook Dashboard allows you to color code the countries of the world by population, population growth, infant mortality, agricultural GDP, industry GDP, services GDP, total GDP, GDP/inhabitant, or inflation. Clicking on a country zooms in for more information.

This map from The New York Times illustrates not only which areas suffered the highest unemployment rate after the recession, but also offers the option to filter data by metropolitan areas, areas with housing bubbles, rural areas, and manufacturing centers.

The Wall Street Journal updates this map constantly with violent conflicts in Afghanistan and Pakistan. If you want to learn about the day-to-day details of the war or understand its scope, there’s no better visual resource.

Even if you read through every health care bill article, it could be hard to exactly pick out what the law would change about your insurance coverage and taxes. The Washington Post made it easy by providing this nifty tool. Input whether you have insurance coverage, your family size, your income, and your marital status, and it will tell you how health care reform will impact your life.

For the broader picture on healthcare reform, see this subway-style map from GOOD Magazine.

The government is still busy spending much of the $787 billion it allotted for the economic stimulus in February of last year. This infographic effectively illustrates how that huge chunk of change is being distributed.

This chilling interactive graphic from USA Today simply illustrates the deaths in the Afghanistan and Iraq wars. Information seekers can search deaths by personal factors like name, age, gender, race, or home town as well as by military service details, date, cause, or place.

CNN has a more elaborate version here.

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More About: afghanistan, bp, current events, gay rights, graphics, healthcare reform, infographics, iraq, News, oil-spill, stimulus, visualizations, wikileaks

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Think what you will about the ultra-widescreen, 21:9 format Philips is pushing, but you can’t deny that its cinema-proportioned Full HD LCD TV is gorgeous. Now, Philips plans to push it even further, with a 58-inch, 3D version of the device.

The device, called Philips 3D Cinema 21:9 Platinum, sports a direct lit LED screen with a 2560×1080 resolution, 400Hz picture processing, and Philips’s Ambilight technology, which illuminates the area behind the TV in order to reduce eye fatigue and produce an immersive viewing experience.

And if you think you’ll never use all that horizontal screen estate due to the lack of titles available in 21:9 format, you can watch regular TV programming on one side while browsing Philips’s Net TV on the other.

The price tag, of course, is too high for most consumers. At around €4000 ($5,100), there are plenty of high-end TV sets to be found on the market, but this TV is truly unique. For those who want to enjoy their movies as they were meant to be seen on the big screen, and in three dimensions, there are currently no better options out there.

The Philips 3D Cinema 21:9 Platinum is slated to launch in the UK later this month. No date has been set for a U.S. release.

More About: 21:9, 3D, aspect ratio, full HD, LCD, Philips, tv

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Après quelques vacances bien méritées (et quelques réflexions personnelles ;-)), j’ai le grand honneur de vous présenter un nouveau concept tordu aussi simple qu’efficace sorti de mon cerveau en perpétuelle ébullition et mis en place pour Škoda avec la joyeuse équipe de 1MD (et oui, faut bien que je les occupe ;-)): Enjoy La Fabia “I Like“.

Avec le lancement récent en interne de la page “Generous Škoda” sur Facebook, Škoda désire regrouper assez rapidement sur cette dernière l’ensemble des “fans” de la marque pour y mener diverses actions.
Sur base de ce brief, l’idée mise en place pour générer le trafic attendu est simple: permettre à la communauté des “fans” de la marque sur Facebook de déterminer, en temps réel, le prix d’un modèle. Bienvenue au projet Fabia “I Like”.

Plus il y a de “like” sur la page Facebook de Škoda, plus le prix de cette “Fabia I Like” chute. A vous de choisir quand la réduction vous semble intéressante. Mais attention, il n’y a (pour l’instant) qu’une “Fabia I Like” en jeu et vous n’avez qu’une chance à saisir (et très peu de temps ensuite pour valider officiellement votre achat au risque de voir la “Fabia I Like” remise en jeu). Il faudra donc la prendre ni trop tôt ni trop tard…

Ce concept permet de se servir du potentiel des réseaux sociaux en tenant compte des impératifs d’une marque (la vente étant sans aucun doute l’un d’entre eux ;-)). Ce n’est bien entendu qu’un “social boost” dans un plan communautaire de plus grande envergure que Škoda veut/va mettre en place… “c’est un petit pas pour l’utilisateur Facebook, mais un bond de géant pour une marque”… ;-))

In a statement, AOL CEO Tim Armstrong said, “After nearly a decade-long partnership in search, we’re looking forward to expanding our global relationship to mobile search and YouTube. All aspects of our partnership will be improved by this deal.”

The extension of the deal wasn’t a given by any means; the $1 billion investment Google made in AOL back in 2005 proved to be disastrous financially. Further, Microsoft has been aggressively making deals to grow marketshare for Bing, most notably with Yahoo, which now sees Bing powering Yahoo search and its related advertising.

With the renewed AOL deal, Google locks up about 2.3% of the search market according to the most recent numbers from comScore. Google currently has 65.8% of the market, while Microsoft has 27.1% between Bing and Yahoo.

Beyond web search, today’s deal also broadens Google’s reach on mobile and gets additional premium content onto YouTube –- both of which are currently high priorities for the company, as CEO Eric Schmidt noted in his statement on the deal. “It’s particularly exciting to see our relationship expand into video and mobile. These areas are now at the heart of users’ online experiences and at the core of both of our businesses,” he said.

More About: aol, Google, Search

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It’s the Holy Grail of interactive marketing: getting “social media influencers”—the ones with the voice and the reach, the ones to whom everyone else listens—to endorse and promote what you’re doing.

Recently, my company managed to inspire 60 such influencers to participate in our event, called The Influencer Project, and they even took it upon themselves to help spread the word.

People like Social Media Examiner’s own Michael Stelzner, Guy Kawasaki, Robert Scoble, Gary Vaynerchuk, David Meerman Scott, and others all signed on. We were grateful beyond belief.

Some of the brightest minds in social media spoke at The Influencer Project.

Why’d they come on board? And how’d we do it?

It takes creativity to inspire others.

Many of us who are new to the social media space want influencers to “get behind” our brands, products and special events.

We think we can just reach out to them, and if we have a great thing going on, they’ll naturally want to endorse what we’re doing.

It’s an honest mistake, usually, but it does backfire—or at least, it won’t get you the results you’re looking for.

Of course, if you have deep reserves of cash, you may be able to afford paying handsomely for a big name to review your product—although, to be sure, that can get into very tricky ethical territory and is a delicate issue.

But for the rest of us—for those who don’t have tens or hundreds of thousands of dollars to spend on “influencer outreach”—we have to be a little more creative.

In fact, we have to get rid of the very idea of “trying” to “get” a social media influencer to “back” our brand.

Instead, we need to create innovative ways to inspire not only well-known influencers, but also large numbers of participants, to join a project, a cause, an initiative. And that takes a different kind of thinking—one that I’ll explain below.

The thing is, no-one wants to be your salesperson—unless they are, of course, being paid to sell your products. But everyone—social media influencers included—wants to be part of something that’s bigger than them, that’s creative and that brings new ideas into the world.

So, without any further ado, here are my 5 creative ways for inspiring web celebrities to come on board with what you’re doing:

Don’t ask them to endorse a product or site. Instead, create a project—related to, but independent of, your brand—that they can get behind. Think about the “Yes We Can” video that will.i.am created for Barack Obama’s campaign.

www.youtube.com/watch?v=SsV2O4fCgjk

Regardless of your political leaning, there’s a lesson here. Yes, will.i.am’s a celebrity. And yes, Hollywood is known for bringing other celebrities on board political campaigns. But that’s not the fundamental point. The point is that there was a cause, an initiative, a project that people wanted to get behind, that inspired them to act—and they did.

This is what you need. You want to create something that many people will join. A cause, a vision.

Memetic means that it has a meme-like quality. Well, what’s a meme, you ask? In its simplest definition, a meme is an idea that spreads from person to person, one that’s so “catchy” that people almost can’t help but to spread it.

“Yes We Can” was a meme.

A meme is bigger than a brand. Just Do It is a meme. No Fear is a meme. The Red Bull Flugtag is a meme. It’s something that people can identify with, make their own and share with others. If you’re simply trying to strong-arm a social media influencer into singing your brand’s praises, good luck. But if you have a project that has memetic quality, then you’re on the right track.

A meme unto itself isn’t enough. Sure, you could get lots of YouTube video views by trying to replicate something like a funny hamster, but you won’t be enrolling people in a vision.

www.youtube.com/watch?v=y8Kyi0WNg40

In other words, you won’t be providing extraordinary value—to the end user or to the influencer.

On the other hand, if your project provides overwhelming value and is memetic, then you’re not only sure to inspire people, you’ll also be making the world a better place.

It makes business sense, too. Simply trying to make a campaign “go viral” for the sake of going viral is far riskier than creating a project that offers tremendous benefit. In our case, we provided users with more than 60 helpful tips that they could use to increase their digital influence in 60 minutes. They heard from luminaries they respected.

Everyone won. There was no attempt to manipulate people to act on our behalf for a hollow goal. It was values-driven all the way around.

There are two things all of us have an increasingly short supply of: time and attention. Unless you’re Apple or Microsoft and you’re offering a blogger a sneak peek at your new product, asking someone to write a whole blog post about you—or, for example, do an hour-long webinar to your not-quite-robust-enough-yet list of subscribers—is going to make getting a “yes” a lot harder.

In our case, we only asked for 60 seconds of the speaker’s time. The proposition was often met with enthusiasm. “Sure, I’d love to do a 60-second interview!” It was fun, short and interesting. There’s no way we would have gotten 60 busy people to do full-hour interviews each right off the bat. So we made it radically easy for them to say “yes.”

But that’s only part of the picture: we also made it incredibly easy for the audience to say “yes.” For only an hour of their time, we were going to give them 60 tips from 60 experts. Not a bad deal. And that’s exactly what we heard from participants: it was completely manageable and reasonable to take one hour to learn from so many people.

So don’t just reduce the barriers for those you want to headline your campaign, also make it easy for your intended audience to participate.

When describing his company’s financial practices, Salesforce.com CEO Marc Benioff said that while his software-as-a-service platform may have been revolutionary, his bookkeeping methods were as traditional as they get.

Similarly, I believe that it’s important to let your creativity and imagination run wild, and to create something new—for example, to take a conventional idea (say, marketing conference) and challenge it (the shortest marketing conference ever). But I see far too many campaigns that feature weird, wild and avant-garde stuff without making it accessible to the end users.

The “60-in-60″ idea was new. But it wasn’t “43-in-68.” We didn’t ask them to speak for 10 seconds. We didn’t request that they sing, dance or rap. In other words, it all made sense—both to them and to the audience. “60 tips” is still an attractive value proposition, and participants felt that they truly benefited from the advice.

But the other side of completely inaccessible and avant-garde is utter banality. Think of the typical webinar, conference or jargon-ridden special report. Sure, those can be great as ongoing lead-generation sources, but not as a way to get noticed and build digital influence rapidly.

So even though I’d recommend erring on the side of accessibility, I still want to challenge and encourage you to come up with something innovative.

Hopefully, these tips have given your creative faculties some juice to explore what you can do to inspire social media influencers—and your target audience—to join your cause.

What do you think? Have you had success recruiting influencers? Put your comments in the box below.

Google Blogs (via la homepage de Google.fr par exemple) vient d’ajouter une fonctionnalité intéressante dans son moteur de recherche : la possibilité de rechercher une liste de blogs dans un domaine particulier plutôt que jusqu’à présent juste bêtement faire des recherches parmi les actualités de ces mêmes blogs. (Autrement dit, vous obtiendrez une liste de racines de domaines et non des urls de ces domaines).

Ce nouvel outil intégré au moteur risque d’en attirer plus d’un qui travaille sur le SEO ou fait de la veille régulièrement.

Il vous retournera donc une liste complète de domaines. Par contre attention, dans le moment si vous allez directement sur blogsearch, l’option n’est pas en place.

Je vous conseille donc :

1. d’utiliser la page d’accueil de google.fr ou google.ca,
2. taper votre mot-clé,
3. puis de cliquer « Blogs » dans le menu de gauche,
4. puis « Pages d’accueil » pour avoir une liste de blogs (ou « Messages » pour les dernières actualités, ce qui ramène à l’ancien moteur).

Exemple: recherche sur le mot clé « referencement »

Suivez-moi sur Twitter | Voir ma page Facebook | Ceci est un article du Blog Marketing Web 2.0 sur Google Blogs pour trouver des blogs de niche

Connectivity

Excited about your new Facebook page but don’t know what’s next?  What does a truly advanced company look like in social business?  They can say yes to seven or more of these ten criteria.

We’ve been interviewing the most sophisticated brands in the world when it comes to social business for our upcoming report on “Enterprise Social Strategists Role”.  We’ve come to learn which companies are advanced and why.  Secondly, I meet a variety of companies who tell me they are “Very advanced, having done this for a few years, and have dozens of Facebook efforts” but when I ask them some specific questions on their sophistication, they often retract their statement.

How to tell if your Company is Advanced: 10 Criteria Of Social Business Maturity.
Corporations that have these and other following elements in place, may truly be sophisticated when it comes to social business:

1. Clear understanding of their customers socialgraphics. Clear understanding of how their customers use social media by knowing the socialgraphics of your customers.  Granular knowledge of where their customers are, which behaviors they use, who they trust for information, and how they influence their peers in the context of their own products.
   The true test? Your company can adjust budgets of your integrated social strategy based on data –not gut feel.
2. Your organization is in Hub and Spoke, Dandelion, or Holistic formation. Social technologies enable all employees that want to talk to customers to do so.  This means a massive change inside of your organization to get ready.  Your company is sophisticated if you’ve organized in the Hub and Spoke, Dandelion, or Holistic and all employees clearly know their role, process, and contact points.
   The true test? A product crises has emerged on YouTube on a Friday evening before a three day weekend and you can sleep peacefully.
3. Corporate website integration: Social sign on. When customers come to the corporate site, they can see which one of their friends uses which product, and what they think about it.  Common technologies would include OpenID, Facebook Connect, and other social sign on technologies.
   The true test? You can disable your corporate registration page and use social logins instead.
4. Personalized corporate website based on social data. When a prospect (someone who’s never logged into you website before) arrives to your corporate website, they receive a customized experience based on their social IDs.  This would be based on Social CRM infrastructure, social sign on technology and a large inventory of personalized content.
   The true test? The voices of the consumers real world friends emerge above that of the brand right on the corporate website, see Levi’s foray.
5. Thriving advocacy program: customers are actively selling on your behalf. The sophisticated marketing program isn’t really the company talking much at all, instead they’ve a thriving advocacy program and word of mouth program that encourages customers to recruit prospects for them –all unpaid.  Learn how to do this, by reading this piece on Forbes.
   The true test? most leads are coming in through existing customers –not your sales team.
6. A community of customers supports each other, reducing support center calls. A company that has a thriving branded community where customers are self-supporting each other with little aid from the brand or the support team is a sign of a sophisticated social support program.
   The true test? A majority of customer support issues are resolved by community faster, with greater satisfaction than your dedicated support team.
7. Anticipation of prospects and customers using Social CRM technology.  Brands can anticipate before a customer has a problem, or grab leads “right out of the air” by using brand monitoring software, intelligent keyword monitoring and responding to be faster than real time using Social CRM strategies.
   The true test? sales and marketing are getting leads before the consideration phase, and the support team reduces inbound calls by triggering the community to resolve a potential issue before it’s escalated.
8. Innovation of new products with customers using web collaboration.  Companies that use these same tools to glean input from customers (ethnographic data collection) or create private communities, or use collaboration and innovation tools like Ideastorm or Uservoice and build new products and services demonstrate true sophistication.
   The true test? faster time to market on products because consumers have dictated the specifications, and less inventory as the product is built on spec.
9. Supply chain is influenced by social data in real time. Social media isn’t just about marketing and support, but is very valuable in listening to customer signals then to anticipate which products, services, and teams should be when and where.
   The true test? Your company is sophisticated if you’re using social data to adjust your supply chain in real time based on customer signals from checkins, tweets, and plancasts.
10. Real time reporting of revenues, costs and efficiency:  I’ve met with some of the most advanced teams, and they have clear reporting and can measure the increased revenues (over the total cost of the program) to tell their executives the true ROI of their business program.
    The true test? Real time dashboard measures the health of all social channels revenues, CSAT, sentiment and overall program costs.

We’ve done research on the roadmap for companies to reach these 10 levels of nirvana, but have found few companies that have done a few, or even a majority of them. If you know of any companies that have achieved five out of ten of these criteria, we’d love to know, please leave a comment.