As the fugitive businessman Asil Nadir flew back to Britain from his North Cyprus bolt-hole last week, Sean O'Neill, the crime editor of The Times, scooped Fleet Street by being the only print journalist on the plane. Yet those searching Google for the latest on the breaking story that morning would have found no sign of O'Neill's exclusive – only follow-up stories by rival news organisations such as The Guardian and ITN.

Excited about your new Facebook page but don’t know what’s next?  What does a truly advanced company look like in social business?  They can say yes to seven or more of these ten criteria.

We’ve been interviewing the most sophisticated brands in the world when it comes to social business for our upcoming report on “Enterprise Social Strategists Role”.  We’ve come to learn which companies are advanced and why.  Secondly, I meet a variety of companies who tell me they are “Very advanced, having done this for a few years, and have dozens of Facebook efforts” but when I ask them some specific questions on their sophistication, they often retract their statement.

How to tell if your Company is Advanced: 10 Criteria Of Social Business Maturity.
Corporations that have these and other following elements in place, may truly be sophisticated when it comes to social business:

1. Clear understanding of their customers socialgraphics. Clear understanding of how their customers use social media by knowing the socialgraphics of your customers.  Granular knowledge of where their customers are, which behaviors they use, who they trust for information, and how they influence their peers in the context of their own products.
   The true test? Your company can adjust budgets of your integrated social strategy based on data –not gut feel.
2. Your organization is in Hub and Spoke, Dandelion, or Holistic formation. Social technologies enable all employees that want to talk to customers to do so.  This means a massive change inside of your organization to get ready.  Your company is sophisticated if you’ve organized in the Hub and Spoke, Dandelion, or Holistic and all employees clearly know their role, process, and contact points.
   The true test? A product crises has emerged on YouTube on a Friday evening before a three day weekend and you can sleep peacefully.
3. Corporate website integration: Social sign on. When customers come to the corporate site, they can see which one of their friends uses which product, and what they think about it.  Common technologies would include OpenID, Facebook Connect, and other social sign on technologies.
   The true test? You can disable your corporate registration page and use social logins instead.
4. Personalized corporate website based on social data. When a prospect (someone who’s never logged into you website before) arrives to your corporate website, they receive a customized experience based on their social IDs.  This would be based on Social CRM infrastructure, social sign on technology and a large inventory of personalized content.
   The true test? The voices of the consumers real world friends emerge above that of the brand right on the corporate website, see Levi’s foray.
5. Thriving advocacy program: customers are actively selling on your behalf. The sophisticated marketing program isn’t really the company talking much at all, instead they’ve a thriving advocacy program and word of mouth program that encourages customers to recruit prospects for them –all unpaid.  Learn how to do this, by reading this piece on Forbes.
   The true test? most leads are coming in through existing customers –not your sales team.
6. A community of customers supports each other, reducing support center calls. A company that has a thriving branded community where customers are self-supporting each other with little aid from the brand or the support team is a sign of a sophisticated social support program.
   The true test? A majority of customer support issues are resolved by community faster, with greater satisfaction than your dedicated support team.
7. Anticipation of prospects and customers using Social CRM technology.  Brands can anticipate before a customer has a problem, or grab leads “right out of the air” by using brand monitoring software, intelligent keyword monitoring and responding to be faster than real time using Social CRM strategies.
   The true test? sales and marketing are getting leads before the consideration phase, and the support team reduces inbound calls by triggering the community to resolve a potential issue before it’s escalated.
8. Innovation of new products with customers using web collaboration.  Companies that use these same tools to glean input from customers (ethnographic data collection) or create private communities, or use collaboration and innovation tools like Ideastorm or Uservoice and build new products and services demonstrate true sophistication.
   The true test? faster time to market on products because consumers have dictated the specifications, and less inventory as the product is built on spec.
9. Supply chain is influenced by social data in real time. Social media isn’t just about marketing and support, but is very valuable in listening to customer signals then to anticipate which products, services, and teams should be when and where.
   The true test? Your company is sophisticated if you’re using social data to adjust your supply chain in real time based on customer signals from checkins, tweets, and plancasts.
10. Real time reporting of revenues, costs and efficiency:  I’ve met with some of the most advanced teams, and they have clear reporting and can measure the increased revenues (over the total cost of the program) to tell their executives the true ROI of their business program.
    The true test? Real time dashboard measures the health of all social channels revenues, CSAT, sentiment and overall program costs.

We’ve done research on the roadmap for companies to reach these 10 levels of nirvana, but have found few companies that have done a few, or even a majority of them. If you know of any companies that have achieved five out of ten of these criteria, we’d love to know, please leave a comment.

Infographics at their best are more than just pictures — they can provide new understandings, succinct summaries, or just plain old fun.

In that respect, reading newspaper archives isn’t the only way to get a deeper understanding of current events. Infographics can help us get a better grasp on what’s going on.

Check out these 10 visualizations to learn more about the news with a quick look.

Last month alone, Google acquired social-search service Angstro, visual shopping search engine like.com, and social currency company Jambool. Google has been on an acquisition binge for some time, and it’s getting tricky to keep track of its appetite.

This graphic shows a timeline of Google’s activity in three categories: “Building Revenue Streams,” “Cutting Competition,” or “A Little of Both.”

The campaign for gay marriage has passed a multitude of milestones over the last decade. Unfortunately for those trying to keep track of them, the victories and setbacks vary drastically by state. Decisions are reversed and in some cases overturned by higher courts, which makes progress hard to track.

This map from the LA Times shows the status of gay marriage in each state by month. Click on a state for its most recent ruling or watch the country change from being legally similar in its treatment of same-sex couples in 2000 to sharply divided in 2010.

The frequency and fatality of IEDs (homemade bombs) in Afghanistan was highlighted when WikiLeaks published more than 90,000 secret documents about the Afghan war. Anti-war activists published this illustrative video that includes all of the incidents reported in these leaked documents.

On April 20, an explosion on a BP drilling rig started what has become the largest accidental oil spill in history. Despite numerous strategies that were deployed to plug the leak, it wasn’t capped until July 15.

This video graphic by New Orleans online newspaper NOLA wraps timeline, graphic, and cumulative damage data into one easy-to-digest piece of media.

The CIA World Factbook has always been a great resource for putting news stories into the context of their geographic location. But now it’s also easy to get the information at a glance.

The World Factbook Dashboard allows you to color code the countries of the world by population, population growth, infant mortality, agricultural GDP, industry GDP, services GDP, total GDP, GDP/inhabitant, or inflation. Clicking on a country zooms in for more information.

This map from The New York Times illustrates not only which areas suffered the highest unemployment rate after the recession, but also offers the option to filter data by metropolitan areas, areas with housing bubbles, rural areas, and manufacturing centers.

The Wall Street Journal updates this map constantly with violent conflicts in Afghanistan and Pakistan. If you want to learn about the day-to-day details of the war or understand its scope, there’s no better visual resource.

Even if you read through every health care bill article, it could be hard to exactly pick out what the law would change about your insurance coverage and taxes. The Washington Post made it easy by providing this nifty tool. Input whether you have insurance coverage, your family size, your income, and your marital status, and it will tell you how health care reform will impact your life.

For the broader picture on healthcare reform, see this subway-style map from GOOD Magazine.

The government is still busy spending much of the $787 billion it allotted for the economic stimulus in February of last year. This infographic effectively illustrates how that huge chunk of change is being distributed.

This chilling interactive graphic from USA Today simply illustrates the deaths in the Afghanistan and Iraq wars. Information seekers can search deaths by personal factors like name, age, gender, race, or home town as well as by military service details, date, cause, or place.

CNN has a more elaborate version here.

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Ever since it became stable enough to use on a day-to-day basis on a Mac last year, Google Chrome has been my browser of choice. Other browsers have been adding some nice features — but Chrome keeps adding them faster. And today on its second birthday, that rate of change isn’t slowing down.

Google has officially rolled out Chrome 6 as the latest stable version of the browser today. This shouldn’t come as a surprise to anyone using the dev or beta builds of the browser, but it’s nonetheless an important mark as it means it’s stable enough for mass consumption.

Remember that it was just two years ago when Google surprised the world by announcing a new browser (a little early) via a comic. The next day, we got the first shots of what the browser would look like — and it was released as a beta for Windows users. It actually looks pretty much the same today, but it’s now much, much faster (and when it launched it was already faster than most browsers out there).

Google says that Chrome today is a full three times faster when it comes to JavaScript performance versus Chrome circa 2008. The rapid speed increases have also undoubtedly pushed rival browsers to become faster, so we’ve all benefited.

Arguably more important to me is that despite adding all the new features – and extensions — Chrome still seems lightweight today. I fondly remember the good old days of 2004 when I first started using Firefox as my main browser and thinking how fresh and lightweight it felt compared to the atrocity that was IE. Firefox, sadly, got bloated over the years. So far, Chrome hasn’t put on the same weight. Here’s hoping it never does.

As I said, Chrome is also showing no signs of slowing down from a development standpoint. The browser is already in the process of morphing into version 7 as well. Chromium, the open source browser that Chrome is based on, has been hit version 7 a couple weeks ago — and the dev build of Chrome just went 7 as well. Google has said they hope to iterate every six weeks going forward.

These next few months are going to be arguably the most interesting times for the browser yet. The Chrome Web Store will soon open, bringing tightly integrated web-based apps into the browser. And then, of course, Chrome OS is due before the end of the year.

Happy birthday Chrome.

Chrome then:

Chrome now:

We would love for you to join us, so we’re giving away passes to BlogWorld. To enter, answer the following question — “What is the future of blogging?” — in the comments below. Readers with the best answers will win one of five “full access” tickets to BlogWorld, which includes MashBash. Winners are invited to attend this industry celebration where the online world comes together to meet, relax and make important business networking connections.

Date: Friday, October 15
Time: 8:00 p.m.-10 p.m.
Location:Haze at Aria. 3730 Las Vegas Boulevard, Las Vegas, NV.
Tickets: Must have BlogWorld Badge to enter.

• Simply click the “Like” button on our Facebook Page (below).
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Please use your real identity so that we may contact you via e-mail, Twitter or Facebook to let you know that you’ve won and how to redeem your prize.

BlogWorld & New Media Expo in Las Vegas on October 15-16: “Join us at the World’s Largest New Media event and learn about Content Creation, Distribution and Monetization strategies, step-by-step techniques and bleeding-edge tools from the most successful Bloggers, Podcasters, Social Media Pro’s, Internet TV and Radio Content Generators and New Media Marketing Pro’s! From the premier educational sessions at the Social Media Business Summit and BlogWorld Conference, to the resource-rich New Media Expo, to Amazing Networking events…it’s One economical trip, One weekend, One Big Show you can’t afford to miss!”

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Sarah Cohen, the Knight Professor of the Practice of Journalism and Public Policy at Duke University’s Sanford School of Public Policy, figured there had to be an easier way for journalists to organize their notes on chronological events.

“Time and place are two of the most important aspects in stories,” Cohen said. “Most reporters I know are still keeping a 40-page chronology in Word for long running stories.”

So, with a grant from Duke, Cohen hired two research scientists, Fernanda Viégas and Martin Wattenberg, to design a visual tool to allow reporters to not just organize their notes more effectively, but to also see the results of their research over time.

In this image, the tool tracked President Obama's first 100 days in office, by his location.

Viegas  and Wattenberg were the brains behind the IBM Many Eyes project and now work for Google.

The tool they came up with, an open source program that is free to download and use, makes it possible for journalists to look at the reams of data that went into those old 40-page text chronologies or multisheet spreadsheets in new and more useful ways.

“Say you’re working on the BP story, you can say, ‘I only want to see what happened in May having to do with birds,’’’ Cohen explained.

You can also look at how often President Barak Obama talked about the disaster in May, drill down into how when the president mentioned Gulf wildlife or any number of other functions. But the program doesn’t just making searching data easier – it’s a visual tool that makes understanding data points over time easier.

“The way journalism is going, as there are fewer boots on the ground. It’s important that they’re spending their time efficiently,” Cohen explained.

In a statement, AOL CEO Tim Armstrong said, “After nearly a decade-long partnership in search, we’re looking forward to expanding our global relationship to mobile search and YouTube. All aspects of our partnership will be improved by this deal.”

The extension of the deal wasn’t a given by any means; the $1 billion investment Google made in AOL back in 2005 proved to be disastrous financially. Further, Microsoft has been aggressively making deals to grow marketshare for Bing, most notably with Yahoo, which now sees Bing powering Yahoo search and its related advertising.

With the renewed AOL deal, Google locks up about 2.3% of the search market according to the most recent numbers from comScore. Google currently has 65.8% of the market, while Microsoft has 27.1% between Bing and Yahoo.

Beyond web search, today’s deal also broadens Google’s reach on mobile and gets additional premium content onto YouTube –- both of which are currently high priorities for the company, as CEO Eric Schmidt noted in his statement on the deal. “It’s particularly exciting to see our relationship expand into video and mobile. These areas are now at the heart of users’ online experiences and at the core of both of our businesses,” he said.

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The plot thickens!

While two official Apple pages tout an ability to use Facebook to find friends on its new social music offering in ITunes called Ping, which would be very useful, the feature is now not available on the service.

CEO Steve Jobs, in fact, told me at the Apple (AAPL) event where Ping and more was unveiled yesterday that the lack of Facebook integration was due to unspecified “onerous terms” that the social networking giant had sought and Apple declined.

Which is why it is odd that Apple’s SVP of worldwide product marketing Phil Schiller said in the interview below that I also did at the confab minutes apart that “you can use your Facebook contacts to find friends who are also on Ping and hook up to them.”

So what happened? A last-minute yanking of Facebook, it appears.

BoomTown has inquiries into all the parties, but until then, here my video interview of Schiller talking about Ping’s Facebook love before it was spurned in a Silicon Valley mystery and more yesterday:

Twitter officially disabled Basic authentication this week, the final step in the company's transition to mandatory OAuth authentication. Sadly, Twitter's extremely poor implementation of the OAuth standard offers a textbook example of how to do it wrong. This article will explore some of the problems with Twitter's OAuth implementation and some potential pitfalls inherent to the standard. I will also show you how I managed to compromise the secret OAuth key in Twitter's very own official client application for Android.

OAuth is an emerging authentication standard that is being adopted by a growing number of social networking services. It defines a key exchange mechanism that allows users to grant a third-party application access to their account without having to provide that application with their credentials. It also allows users to selectively revoke an application's access to their account.

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Google is celebrating the second anniversary of its Google Chrome browser with the release of new stable and beta versions, bringing and even cleaner and simpler user interface and increased speed and performance.

As the Google Chrome Blog points out, Chrome 6 is years beyond where most imagined browser technology when it was first introduced just two years ago.

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The Google Chrome Blog takes a retrospective look at how much browsers have changed over the past two years, remarking that when Chrome was first introduced in August of 2008, "JavaScript was 10 times slower, HTML5 support wasn't yet an essential feature in modern browsers, and the idea of a sandboxed, multi-process browser was only a research project."

In addition to some cosmetic changes, the new version of Chrome brings form autofill features, making it so you don't have to type in again and again that ridiculously long email address you now regret choosing. It also brings extension and autofill synchronization, meaning that your autofill data will remain the same from desktop to laptop to netbook.

Among the myriad features, the user interface seems to have an impact in the browser market. The soon-to-be-released Internet Explorer 9 looks like it stole a page from Chrome, adopting the clean and simple design that lets the browser step out of the way. Chrome's design manages to portray what we find most appealing about Chrome (which replaced Firefox as the default browser months ago now) - its lightweight operation. Just as it steps out of the way of the page, in terms of design, the browser manages to step out of the way of other programs, managing to run well (even on a netbook) without hogging all of the processing power.

If you haven't yet, we highly recommend giving Chrome a spin.

BuzzFeed, which tracks online topics that have gone viral, is offering a version of the analytical dashboard it uses to monitor the spread of Internet “memes” to any website, brand or publisher that wants to track the popularity of their content. To demonstrate the dashboard’s features, BuzzFeed — which is run by viral marketer and Huffington Post co-founder Jonah Peretti — has opened up its own internal version of the tool to show all its traffic statistics, including the performance of individual stories on the BuzzFeed site and where the traffic came from.

The dashboard tracks what the site calls “seed views” — representing readers who looked at the content on BuzzFeed’s site or on one of its partners’ websites — and “viral views,” which are readers who came from somewhere else, after finding the item on Twitter, Facebook, Digg or some other content-sharing network. While a recent story about the best anti-Glenn-Beck signs at a rally got about 16,000 views on BuzzFeed directly, it got almost five times that many “viral views” from other sources. The dashboard shows the story got over 19,000 pageviews via Huffington Post, more than 18,000 via Reddit, and over 10,000 from Facebook. It was shared 900 times on Facebook and drew more than 1,000 “likes” from readers there, as well as 2,800 clicks.

Peretti said in an email interview that BuzzFeed has been using the viral dashboard to build not just its own site and track the spread of its content, but to put together viral advertising campaigns for clients such as Viacom, GE, and Intel as part of the company’s marketing consulting business. “We decided that it was time to make a big move and make the viral dashboard public, so everyone can see the internal stats we use to grow the company,” the BuzzFeed founder said. The site will be making the dashboard available free of charge to anyone who wants to use it later this month, Peretti said, and sites can also apply for early beta access to the tool.

BuzzFeed’s new offering could find a receptive audience; more and more web publishers are looking to real-time analytical tools to track how their content is performing on a minute-by-minute basis, rather than (or in addition to) using existing tools that look at traffic statistics over a longer time period. Chartbeat, which provides a broader package of overall web traffic analytics for websites, recently raised a funding round of $3 million from Index Ventures and a group of other VCs. BuzzFeed itself raised an $8-million Series B round of financing earlier this year from RRE Ventures, along with Ron Conway’s SV Angel and Chris Dixon’s Founder Collective.

Here’s a presentation that Peretti did on how to make your content go viral by using what he calls the “Bored at Work” network.

Related content from GigaOM Pro (sub req’d): With Caffeine, Google Reveals the Challenges of Real-Time